Shipping policy
Shipping policy
SHIPPING INFORMATION AND OPTIONS – U.S.
Typically, merchandise will ship within 2 business days of receipt via the shipping method of your choice. Please be advised that we are not responsible for non-receipt of orders once they have been shipped, including, but not limited to, failure by any third-party delivery company to deliver an order, or, by your failure to properly submit an accurate and complete shipping address during the signup and/or check out procedure. Thank you for understanding.
Orders ship from Van Nuys, CA. Our current order processing time is approximately 1-2 business days for in-stock merchandise. Business days are defined as Monday through Friday and exclude U.S. holidays.
April through October: Orders placed Thursday and Friday will ship out the following Monday.
If the weather forecast calls for temperatures in the 80’s or higher this upcoming week, we strongly recommend adding freezer packs to your order. We also recommend choosing Priority (2-3 days in transit) or Next Day (usually 1 day in transit) to ensure your cookie kits arrive in good condition.
Orders with ship-to addresses within the U.S. will be shipped via UPS or USPS* dependent on options available at the time of your order.
* Orders going to PO Boxes, Military, and APOs must be shipped with USPS.
* Orders with ship-to addresses to Alaska, Hawaii, and U.S. territories may incur additional time in transit.
UPS – No Weekend Delivery – Does Not Deliver to PO Boxes
Next Day Air: 1 business day in transit
2nd Day Air: Up to 2 business days in transit
Ground: 1 – 5 business days in transit
USPS - Post Office Carrier
Priority: 1-3 business days in transit
First Class & Parcel Post: 1 – 7 business days in transit
Our shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to.
NOTE: Oversized items may be subject to additional shipping/ fees.
Shipping and handling charges are non-refundable with the exception of manufacturer’s defects or damaged items, including, but not limited to, any shipping and handling costs to return the merchandise item(s) to us.
International Shipping
SHIPPING INFORMATION AND OPTIONS – OUTSIDE THE US.
Our international customers are very important to us. We are proud to be serving fans worldwide.
International orders will be shipped via US Postal Service (USPS) or United Parcel Service (UPS), your choice. If USPS is selected, USPS will get it to the destination country and hand over to your local carrier. International Priority Air Mail delivery times average 4-10 business days once shipped (please allow up to 2 days for order processing before the item ships) but will depend on the destination country and can be delayed in customs. Depending on the destination country, orders could take up to 3-8 weeks. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.
The customer is responsible for all shipping charges for any international orders that are refused upon delivery.
International Shipping Duties and Taxes
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at the time of delivery. Please consult your local customs office for more details about your country’s duties and taxes.
UPS always charges import fees, duties &/or taxes on all international shipments. Unfortunately, we do not have any control over any imposed fees.
In most cases using the USPS Priority or First-Class International Shipping methods, import fees duties &/or taxes may not be imposed, as they are delivered by your local carrier. However, this is not guaranteed.
Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
First Class Mail is non-insured, nor trackable. If you use this shipping method, the postal service is not obligated to scan your package, which will not update the tracking information. You will be recommended to consult with your local postal office for more detailed information.
TRACK YOUR ORDER
If you signed up for an account at checkout (not guest checkout), you can track your order. Simply click “My Account” and sign in to see your order history and track the status of any orders. Tracking is real-time and will show information provided by the carrier. If you feel there is an unusual delay, please feel free to contact customer service for further assistance.
Have feedback for us regarding your Autumn Sons Baking Co order? We want to hear from you!
Please contact us at hello@autumnsonsbaking.com